Cashback and Incentives Terms and Conditions
2027 – 2028
Mys Living reserves the right to amend, suspend or withdraw promotional offers for new bookings at any time. Any incentive validly applied to and confirmed as part of an existing booking will remain subject to the terms and conditions applicable at the time of booking.
Incentives are non-transferable, non-exchangeable, and cannot be substituted for cash (unless otherwise stated).
Each incentive is available only to residents who:
- Have completed a valid booking of over 35 weeks directly with mys Living or through an approved partner;
- Have paid all rent due and are not in arrears at the time the incentive is issued;
- Have submitted all required documentation prior to check-in (including identification, guarantor, and payment details where applicable).
Residents must have paid all rent due under their accommodation agreement before an incentive is issued. Where rent is overdue, mys Living may withhold the incentive until the outstanding balance is settled. Where qualifying arrears remain outstanding after the final eligibility deadline specified for the relevant promotion, entitlement to the incentive may be forfeited.
Incentives are valid only for the academic year or promotional period specified.
To qualify for any incentive, bookings must be completed using the appropriate links and by selecting the correct offer at the time of making the booking. If any code or claim for an incentive is made after the published expiry date, mys Living reserves the right to refuse the incentive.
A separate policy and arrangements exist for rooms in buildings located in Scotland.
Cashback Incentives
Eligible residents will receive a fixed cash amount as advertised at the time of booking.
Cashback will be paid within 60 days of the resident completing their first full month of occupation, provided all eligibility conditions have been satisfied.
Payment will be made via UK bank transfer only to the resident’s nominated UK bank account.
To qualify, the resident must:
- Have completed one full month’s stay;
- Not be in rent arrears; and
- Have submitted all required documentation.
Where rent remains overdue by 30th November 2027 any incentive shall be withdrawn and no further payment or incentive issued in relation to the booking period.
To qualify for this incentive, bookings must be completed using the appropriate links and by selecting the correct offer at the time of making the booking. If any code or claim for an incentive is made after the published expiry date, mys Living reserves the right to refuse the incentive.
Cashback cannot be transferred, exchanged, or used as a rent offset.
Tram Pass (Nottingham Only)
Eligible residents in Nottingham will receive a pre-paid tram pass for use on the Nottingham Tram Network operated by Nottingham Trams Limited.
Following check-in, you will receive a communication from mys Living confirming that your incentive is ready for collection, including full details of the collection location and process. You will be required to sign upon collection to confirm receipt.
To qualify, the resident must:
- Have checked-in to the property;
- Not be in rent arrears; and
- Have submitted all required documentation.
Where rent remains overdue by 30th September 2027 any incentive shall be withdrawn and no further payment or incentive issued in relation to the booking period.
The tram pass offer is subject to limited availability and may be withdrawn at any time.
To qualify for this incentive, bookings must be completed using the appropriate links and by selecting the correct offer at the time of making the booking. If any code or claim for an incentive is made after the published expiry date, mys Living reserves the right to refuse the incentive.
If a booking code or promotional link is used after the expiry of the offer, mys Living reserves the right to refuse the incentive.
Please note Mys Living cannot be held responsible for changes in service provision, routes and timetabling and the service is operated by Nottingham Trams Limited.
Free Laundry Offer (Rebookers at Luxurio, The Vantage and Guilden Village)
Eligible residents booking a room at the above properties will receive free laundry facilities* as part of this promotional offer paid as Laundry Credit via our partners App.
*Our Landry parters estimate 36 washes & 36 Drying Cycles meet typical student usage.
Following check-in, you will receive a communication from mys Living confirming that your free laundry incentive has been activated, including full details of how to access and use the laundry facilities.
To qualify, the resident must:
- Have checked-in to the property;
- Not be in rent arrears; and
- Have submitted all required documentation.
Where rent remains overdue by 30th September 2027, Mys Living may work with our service providers to temporarily suspend or permanently remove this incentive.
If a booking code or promotional link is used after the expiry of the offer period, mys Living reserves the right to refuse the incentive.
No cash alternative is available and Mys Living takes no liability for unused incentives and unused funds, the management of which is between the Laundry Provider and resident.
The terms of use of laundry facilities are as set by the Laundry Providers own terms and conditions.
Refer a Friend Incentive (RAF)
Eligible residents who refer a friend to mys Living will receive a fixed cash incentive as advertised at the time of the offer. The Refer a Friend incentive is available to eligible current and future residents. A resident may receive multiple referral payments where they successfully refer more than one eligible new resident. RAF may be combined with other incentives advertised.
To qualify, the referred resident must identify the referring resident using their unique referral code or other approved identifier before completing their booking. Referrals cannot be applied retrospectively. Where multiple referrals are received for the same booking, only the first valid referral recorded by mys Living will qualify.
RAF payments will be made within 60 days of the resident completing their first full month of occupation, provided all eligibility conditions have been satisfied.
Payment will be made via UK bank transfer only to the referring resident’s nominated UK bank account.
To qualify, both the referring resident and the referred resident:
- Have collected their keys and completed one full month’s stay, save for where the referring resident will no longer be a resident;
- Not be in rent arrears; and
- Have submitted all required documentation.
Where rent remains overdue by 30th November 2027 any incentive shall be withdrawn and no further payment or incentive issued in relation to the booking period.
If the referral information is not provided at the time of booking confirmation, mys Living reserves the right to refuse the incentive payment.
The Refer a Friend incentive is non-transferable and cannot be transferred, exchanged, or used as a rent offset.
Additional Terms
Mys Living reserves the right to amend, suspend or withdraw promotional offers for new bookings at any time. Any incentive validly applied to and confirmed as part of an existing booking will remain subject to the terms and conditions applicable at the time of booking.
Mys Living accepts no responsibility for lost, stolen, or uncollected vouchers, passes, or packs once issued.
Promotional incentives are separate from the rent payable under the resident’s accommodation agreement and cannot be deducted from rent unless expressly agreed in writing by mys Living.
These Terms shall be governed by and construed in accordance with the laws of England and Wales.