Premium Plus 工作室

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.

There is a laundry room with washing and drying machines (operated by Circuit Laundry). Laundry rooms are open 24 hours; all you need to remember is your detergent, as we don’t provide this.

You can connect up to 6 devices to your ASK4 WiFi account.

Please contact our service provider, ASK4. They have support staff who will be able to help sort out any issues you’re having as quickly as possible. 

You’re welcome to ask to be placed in a room near your friends or within the same flat, and we’ll do our best to make it happen, depending on availability. If you prefer to live in a single-sex flat for cultural or religious reasons, you can also request this, and we will accommodate it where possible.