常见问题

当然，我们很乐意与您见面并带您参观。在每个房产页面上，您都会看到一个“预约看房”按钮，点击此按钮并填写您的详细信息。我们迫不及待地想见到您。

You’re welcome to ask to be placed in a room near your friends or within the same flat, and we’ll do our best to make it happen, depending on availability. If you prefer to live in a single-sex flat for cultural or religious reasons, you can also request this, and we will accommodate it where possible.

如果您需要无障碍房间，请直接联系您希望预订的地点，讨论是否有无障碍房间。

点击您想要的房型上的“预订房间”按钮，然后按照说明操作以确保您的房间。如果您需要任何帮助或有任何疑问，请联系您要预订的房产团队，他们将非常乐意为您提供帮助。

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.

所有付款均通过您的住户门户网站在线支付。如果您有英国担保人，您可以选择全额支付或分期支付。

如果您在付款方面遇到问题，请尽快与我们的团队联系。我们随时为您提供帮助。

如果您的学生贷款付款延迟，请尽快与您的公寓团队联系，我们将能够为您提供建议。

您的租金支付时间表在您的许可协议中列出。不用担心，每次付款到期前都会提醒您。

虽然我们很喜欢宠物，但不幸的是，除非是注册的服务动物，否则我们不允许在住宿中饲养宠物。

我们欢迎您携带小型电器，只要它们符合英国安全标准。为了大家的安全，我们不允许使用任何不符合英国规定的海外电气设备。

当然！欢迎客人来访；但是，您最多只能有一位过夜客人，且连续住宿不得超过三晚。您必须确保您的客人也遵守我们的社区准则。

您的房间就像一张空白的画布，可以随意装饰成您喜欢的样子。

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.

如果还有空房，那当然可以。请尽早与宿舍管理团队联系，安排延期事宜。

在您即将搬离时，我们会向您发送一份详细的退房指南。您需要归还钥匙，并将房间恢复到入住时的状态。

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.