FAQs

Of course, we would love to meet you and show you around. On each property page you will see a ‘Book a viewing’ button, click this and fill out your details. We can’t wait to meet you.

You’re welcome to ask to be placed in a room near your friends or within the same flat, and we’ll do our best to make it happen, depending on availability. If you prefer to live in a single-sex flat for cultural or religious reasons, you can also request this, and we will accommodate it where possible.

If you require an accessible room, we ask that you please contact the site you wish to book directly to discuss the availability of accessible rooms.

Click the ‘Book room’ button on the room type you want and follow the instructions to secure your room. If you do need any assistance or have any questions, please reach out to the team at the property you wish to book, and they will be more than happy to help.

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.

All payments are made online through your resident portal. You can choose to pay in full or in instalments if you have a UK guarantor.

If you’re having trouble paying, speak to our team as soon as possible. We’re here to help.

If your student loan payment is late, speak to your site team as soon as possible, and we will be able to advise.

Your rent schedule is outlined in your licence agreement. Don’t worry, you will be reminded before each payment is due.

Although we love our pets, unfortunately, we don’t allow pets in our accommodation unless they are registered service animals.

You’re welcome to bring small appliances, as long as they meet UK safety standards. For everyone’s safety, we can’t allow any overseas electrical equipment that doesn’t meet British regulations.

Of course! Guests are welcome; however, you may have one overnight guest for no more than three consecutive nights. You must ensure your guest also follows our community guidelines.

Your room will be a blank canvas, ready for you to make it your own.

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.

Depending on availability, yes. Speak to your site team as early as possible to arrange an extension.

Closer to your move-out date, we’ll send you a step-by-step guide. You’ll need to return your keys and leave your room as you found it.

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.