Preguntas frecuentes

Por supuesto, nos encantaría conocerle y enseñárselo. En la página de cada propiedad verá un botón "Reservar una visita", haga clic en él y rellene sus datos. Estamos deseando conocerle.

You’re welcome to ask to be placed in a room near your friends or within the same flat, and we’ll do our best to make it happen, depending on availability. If you prefer to live in a single-sex flat for cultural or religious reasons, you can also request this, and we will accommodate it where possible.

Si necesita una habitación accesible, le rogamos que se ponga en contacto directamente con el centro que desea reservar para consultar la disponibilidad de habitaciones accesibles.

Haga clic en el botón "Reservar habitación" en el tipo de habitación que desee y siga las instrucciones para asegurar su habitación. Si necesita ayuda o tiene alguna pregunta, póngase en contacto con el equipo del establecimiento que desea reservar, que estará encantado de ayudarle.

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.

Todos los pagos se realizan en línea a través de su portal de residente. Puedes elegir pagar la totalidad o a plazos si tienes un avalista británico.

Si tiene problemas para pagar, hable con nuestro equipo lo antes posible. Estamos aquí para ayudarte.

Si se retrasa en el pago de su préstamo estudiantil, hable con el equipo de su centro lo antes posible y podremos asesorarle.

El calendario de pagos figura en el contrato de licencia. No se preocupe, se le recordará antes de que venza cada pago.

Aunque nos encantan nuestras mascotas, lamentablemente no permitimos animales de compañía en nuestros alojamientos a menos que sean animales de servicio registrados.

Puedes traer pequeños electrodomésticos, siempre que cumplan las normas de seguridad británicas. Por la seguridad de todos, no podemos admitir ningún aparato eléctrico extranjero que no cumpla la normativa británica.

Por supuesto. Los invitados son bienvenidos; sin embargo, puede tener un invitado para pasar la noche por no más de tres noches consecutivas. Debes asegurarte de que tu invitado también respeta nuestras normas comunitarias.

Tu habitación será un lienzo en blanco, lista para que la hagas tuya.

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.

Dependiendo de la disponibilidad, sí. Hable con el equipo de su centro lo antes posible para concertar una prórroga.

Cuando se acerque la fecha de salida, le enviaremos una guía paso a paso. Tendrás que devolver las llaves y dejar la habitación como la encontraste.

If you’re a current resident, the quickest and easiest way to resolve an issue is to speak to a member of the site team at reception. Many concerns can be resolved there and then, and our team will always do their best to help.

If your issue can’t be resolved immediately, or you’d prefer to raise it formally, you can submit a complaint by email to the General Manager. Your complaint will be reviewed and investigated in line with our complaints process.

If you’re no longer living with us, or you’re a member of the public wishing to raise a concern, you can contact us using the details here. We’ll take the information you provide and ensure it’s passed to the appropriate team.

We take all our complaints seriously and handle them with care, transparency, and respect. Click here to review the Complaints Policy.